About Us


Shepherd community services is a homelessness charity that: offers accommodation to vulnerable people who, are currently facing exclusion from society due to various reasons. We specialize in offering life changing support and advice on issues such as benefits, Job opportunities, training and endeavor to assist our community to grow in strength by actively creating opportunities in life.

We recognize that the cornerstone for individual growth is mainly based in having secure accommodation, with the required support readily available. We aim to offer individually tailored care plans to help you attain independence, and offer you a new start in life. Our objectives are to increase opportunities,  for vulnerable people, all over the United Kingdom. We are based, in the South East of England, in Medway, Kent.

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Our Ethos 

1.     Respect

2.     Trust & support

3.     Empowerment Choice & Change

4.     Safety & Security

5.     Equal opportunities 



S.C.S will work to encourage, respect between staff, volunteers, and residents. This respect applies to the values and beliefs held by, different people, from various backgrounds,

Residents are encouraged to feel that S.C.S can help them regain some of the dignity and respect that they might have lost on the streets, while homeless, by treating them as adults who have meaningful, important lives rather than just providing a prescribed handout, of actions required. In short, by, allowing choice. Respect involves treating others as you would like to be treated yourself.

Trust and support

Establishing trust enables S.C.S, to communicate with residents, and for them to feel a sense of security. There are always people around in hostels that will be available to listen to problems and to turn to when support is needed.

Participation in duties and activities can help residents to feel like they are part of a community, which in its turn can foster trust and respect.

Empowerment, choice and change

Homeless people are dis-empowered for a variety of reasons; they tend to have been dismissed repeatedly until they feel their thoughts, feelings and opinions are no longer of any consequence.

S.C.S aims to provide access to information and referrals to people who will listen with an open mind, our hostels can help bridge the gap between a person’s current situation and what they would like to achieve in the future. S.C.S works alongside the residents, enabling them to make their own choices.

However, the rudimentary nature of some homelessness services can make providing choices difficult. Despite this, S.C.S will try wherever possible to increase the range of choices available to our residents, and recognise people as individuals, with needs and preferences.

S.C.S actively encourages, residents to have a Voice’ regarding what goes on in the project and  is often the first step to taking more fundamental decisions that will change the course of their lives. Sharing some of the responsibility for how the service operates is another way in which residents feel that they can be empowered.

S.C.S works towards making residents aware of the choices that are available to them and to advise them where appropriate. S.C.S aims to offer opportunities and enable change through empathy and encouragement. Residents feel that living in a friendly atmosphere where people help each other out, can lead to opportunities that might not be available elsewhere. 

Safety and security

Living in a safe environment is a basic human need. S.C.S has a responsibility to provide a safe and secure environment, where there is no fear of abuse, attack or harassment.

 A safe environment enables residents to move on and can lead to various other further opportunities.

Encouraging residents to follow S.C..S House rules through a consistent approach, and good communication system and trusting one another can all contribute to keeping hostels safe for residents, staff, volunteers or the surrounding community.

Equal opportunities

The values of equal opportunities are essential in all S.C.S hostels. Equal opportunities are based on the recognition that some minority groups face discrimination in our society. Members of these groups work and live in hostels.

Equal opportunities must go beyond a written statement and strategy (although this is important) and be a part of the day to day work and experience in projects. This can be achieved through anti-discriminatory practice, evidenced through monitoring. For example, promoting non-discrimination in areas such as warnings and exclusion. By continuously monitoring the services provided, staff can work towards being responsive to the changing needs of the resident group as a whole and recognize and respect the diversity that exists.

The main objective for S.C.S is to offer residents a better quality of life than they would be capable of obtaining. Many decisions and actions contribute to this goal in the longer term, and these are informed by the values held by S.C.S volunteers, staff and residents. Therefore, it is important that these values are not taken for granted in the bustle of life in hostels, but are identified, explored and built into all of our day to day work and relationships.